Terms of service

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all orders placed through our online shop by consumers and businesses.

For Germany: Consumers are defined under § 13 BGB as any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.

For Austria: In these terms, "consumer" refers to the "Konsument" as defined in the Austrian Consumer Protection Act (KSchG).

For Switzerland: In these terms, "consumer" refers to the "Konsument" under Swiss law.

A business is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.

For businesses: If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they will only become part of the contract if we have explicitly agreed to them.

2. Contract Parties, Contract Formation, Correction Options

The purchase contract is concluded with Redexa GmbH.

By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

3. Contract Language, Contract Text Storage

The language(s) available for contract formation: German

We store the contract text and send you the order data and our General Terms and Conditions in text form. You can view the contract text in our customer login area.

4. Subject of Contract

The subject of the contract may include, in addition to a one-time order of our goods, the one-time purchase and provision of digital content ("Products"). Digital content refers to data created and provided in digital form.

Please note that the respective product description is an essential part of the contract.

5. Delivery Terms

5.1 Delivery of Goods and Physical Data Carriers

This section applies to goods and physical data carriers that serve exclusively as carriers of digital content. This section does not apply to digital content if and to the extent that the digital content is provided exclusively in digital form.

5.2 Delivery Options

We ship the products to the delivery address specified during the ordering process.

We only deliver by mail. Self-collection of the goods is unfortunately not possible.

5.3 Provision of Digital Content

Exclusively digitally provided digital content is made available via one of the following methods: provision via download page, provision via email.

6. Payment

In our shop, the following payment methods are generally available to you.

Note: For better clarity, in the information about the individual payment methods, we refer to the time of the payment transaction based on the delivery of goods. Depending on the subject of the contract, the following deviations apply:

• For orders of physical data carriers that serve exclusively as carriers of digital content, the dispatch or receipt of the data carrier replaces the dispatch or receipt of the goods.
• For the provision of digital content provided exclusively in digital form, the digital provision of the digital content replaces the dispatch or receipt of the goods.

 

Advance Payment
If you select advance payment, we will provide our bank details in a separate email. The goods will be shipped after receipt of payment.

Digital content will be provided after receipt of payment.

Credit Card
During the checkout process, you will enter your credit card details. Your card will be charged immediately after placing the order.

SEPA Direct Debit
By placing the order, you grant us a SEPA direct debit mandate. We will inform you at least one banking business day in advance about the debit date (pre-notification). A banking business day is any working day except Saturdays, nationwide public holidays, and December 24th and 31st of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after placing the order. Further information is provided during the checkout process.

PayPal may offer additional payment options in the customer account to registered PayPal customers selected according to its own criteria. We have no influence over these offers; any additional payment options concern your legal relationship with PayPal. For more information, please refer to your PayPal account.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated Google Pay, authenticate with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information is provided during the checkout process.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated Apple Pay, authenticate with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information is provided during the checkout process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided for each payment option and during the checkout process.

Invoice Purchase via Klarna
The invoice amount is due 30 days after shipment of the goods and receipt of the invoice. Invoice payment can only be used by consumers.

Klarna may offer additional payment options in the customer account to registered Klarna customers selected according to its own criteria. We have no influence over these offers; any additional payment options concern your legal relationship with Klarna. For more information, please refer to your Klarna account.

Installment Purchase via Klarna
You can pay the invoice amount in up to 36 monthly installments. Some orders may require a down payment. The due date is determined by Klarna's payment plan. Installment purchase via Klarna can only be used by consumers.

Klarna may offer additional payment options in the customer account to registered Klarna customers selected according to its own criteria (e.g., interest-free installment plans). We have no influence over these offers; any additional payment options concern your legal relationship with Klarna. For more information, please refer to your Klarna account.

Instant Transfer via Klarna
To pay the invoice amount via instant transfer through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate accordingly, and confirm the payment instruction. No credit check is performed by Klarna for instant transfer payments. Your account will be debited immediately after placing the order. Further information is provided during the checkout process.

7. Right of Withdrawal

Consumers have the statutory right of withdrawal as described in the withdrawal instructions. No voluntary right of withdrawal is granted to businesses.

8. Retention of Title

The product remains our property until full payment is received.

For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.

For businesses, the following additionally applies: We retain ownership of the product until all claims from an ongoing business relationship are fully settled. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale – regardless of any connection or mixing of the reserved goods with a new item – are assigned to us in advance up to the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities we hold at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

This section applies to goods and physical data carriers that serve exclusively as carriers of digital content. This section does not apply to digital content if and to the extent that the digital content is provided exclusively digitally.

9. Transport Damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately. Failure to report or contact us has no consequences for your legal claims and their enforcement, particularly your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.

For businesses: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the carrier, the freight forwarder, or the person or institution otherwise designated to carry out the shipment.

This section applies to goods and physical data carriers that serve exclusively as carriers of digital content. This section does not apply to digital content if and to the extent that the digital content is provided exclusively digitally.

10. Special Conditions for Digital Content

In the case of providing digital content, the subject of the contract is the permanent transfer of the respective offered content as well as the granting of the usage rights specified below. However, this does not include the installation and configuration of the digital content on your end device, if required.

10.1 Granting of Usage Rights

The offered digital content is protected by copyright. With the provision, you are granted a simple, non-exclusive right of use. Upon purchasing the respective digital content, you are entitled to – if necessary – install the digital content, load it into the working memory of your end device, and use it as intended.

You are also entitled to permanently transfer the purchased copy to third parties if you

• explicitly inform the third party of the scope of your usage rights,
• provide the third party with any associated documentation in full, and
• simultaneously completely cease using the digital content yourself. You completely cease use when you delete all copies on your end devices and external data carriers, unless you are legally required to retain them for a longer period. Upon our request, you will confirm the complete cessation of use in writing.

You may not remove or alter copyright notices, serial numbers, or other identifying features of the products.

Unless otherwise explicitly agreed, modification, editing, public reproduction, commercial transfer to third parties (particularly by making it available for download), and any copying not covered by the intended use is not permitted.

10.2 Changes to Digital Content

For permanent provision, we may make changes to the digital content that go beyond what is necessary to maintain compliance with the contract if

• there is a valid reason for it,
• no additional costs are incurred for you due to the change, and
• we clearly and understandably inform you about the change.

Valid reasons in this context include cases where the change is necessary to adapt the digital product to a new technical environment or to an increased number of users, or where it is required for other important operational reasons.

11. Warranty and Guarantees

 Defect Liability Law

For consumers based in Germany and Austria:
The statutory defect liability law applies.

Notes for consumers in Germany and Austria:
For the purchase of goods, the warranty period is at least two years. Please also refer to the harmonised notice under Implementing Regulation (EU) 2025/1960 (so-called warranty label) for warranty information on goods.

For consumers based in Switzerland:
You should inspect the condition of the received item as soon as is reasonably possible and immediately notify the seller of any defects for which the seller is liable. If you fail to do so, the purchased item is deemed approved, unless the defect was not detectable during a standard inspection. If such defects are discovered later, you must report them immediately upon discovery; otherwise, the item is also deemed approved with regard to these defects.
By way of derogation from the above: Defects in an item that, as intended, has been integrated into an immovable structure and has caused the structure to be defective must be reported within 60 days. Defects not detectable during a standard inspection must be reported within 60 days of discovery.

Return the defective product to us with a description of the defect. You bear the transport costs. We provide warranty by remedying defects. At our discretion, this is done either by repairing the defect or by delivering a defect-free item (replacement delivery). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of minor defects. A right to price reduction is excluded.

For businesses and between merchants:
Unless otherwise explicitly agreed below, the statutory defect liability law applies.
The following limitations and time restrictions do not apply to claims arising from damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty or fraud,
• in the event of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations),
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of the Product Liability Act applies.

Limitations for businesses

For businesses, only our own statements and the manufacturer's product descriptions incorporated into the contract are considered agreements on the nature of the goods; we do not assume any liability for public statements by the manufacturer or other advertising claims. For businesses, the limitation period for defect claims for newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that, in accordance with its usual use, has been used for a structure and has caused the structure to be defective. The sale of used goods is without any warranty. The statutory limitation periods for the right of recourse under § 445a BGB remain unaffected.

Note for merchants

Between merchants, the inspection and notification obligation regulated in § 377 HGB applies. If you fail to make the notification required there, the goods are deemed approved, unless it is a defect that was not detectable during the inspection. This does not apply if we have fraudulently concealed a defect.

 Guarantees and Customer Service

Information on any additional guarantees that may apply and their exact terms can be found with each product and on special information pages in the online shop.

12. Liability

For consumers based in Austria, we are always fully liable.

Otherwise, the following applies:
We are always fully liable for claims arising from damage caused by us, our legal representatives or vicarious agents.

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time of contract conclusion, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

13. Dispute Resolution

We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final Provisions

If you are a business, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a public-law special fund, our place of business is the exclusive jurisdiction for all disputes arising from contractual relationships between us and you.

If individual clauses of these Terms and Conditions are wholly or partially invalid, the contract remains otherwise valid. To the extent that individual clauses are invalid, the content of the contract is governed by the statutory provisions.

 

SMS Terms
By providing your mobile number, you consent to receive recurring automated marketing and order-related text messages (SMS) from ShinyHair. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe or HELP for help. Mobile carriers are not liable for delayed or undelivered messages. Your mobile data will not be shared with third parties or affiliated companies for marketing or advertising purposes. Questions: kontakt@shinyhair.de