Refund policy

Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you or a third party you designate, who is not the carrier, takes possession of the first goods.

To exercise the right of withdrawal, you must inform us (Redexa GmbH, Kasseler Str. 29, 33098 Paderborn, Germany, kontakt@shinyhair.de, Phone: kontakt@shinyhair.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at shinyhair.de via the footer. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information about the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to Fivco // ShinyHair (Am Kamp 7, 17034 Neubrandenburg, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

– To Redexa GmbH, Kasseler Str. 29, 33098 Paderborn, Germany, kontakt@shinyhair.de

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Special Notes
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement, provided both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation for financing. If the loan has already been disbursed to us when the withdrawal becomes effective, your lender will assume our rights and obligations under the financed contract in relation to you regarding the legal consequences of the withdrawal or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual commitment as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you have a right of withdrawal for it.